By giving us your name and personal details, you are consenting for them to be used to process your booking. If you do not agree to our use of your information we cannot do business with you or accept your booking.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as security/ customs/ immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in the United Kingdom. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements.
We collect your data when you make a booking, request a quote or information, enter competitions or register for promotions. In order to carry out your request we will require full names and dates of birth for each person in your party, a contact address, contact telephone numbers including a mobile where possible, email address where possible and booking details including any details for flights booked independently. We will also store all email or postal correspondence and records of telephone calls. We will store your preferences and interests, other information relevant to offers, passport details as well as dietary and health requirements.
We use your data for the following principal purposes:
Please note that for any minors travelling without their parents/guardians we will require written permission from a parent/guardian to include the child on a booking.
If you use the forms on our website to enquire, sign up to our newsletter, make an enquiry or to make a booking, then you must give your personal data and authorise us to process it. This data can include, and is not limited to, your name(s), address, email address, contact number and payment information. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk.
By giving us your mobile contact number, you are consenting to this being used in order to contact you through phone calls and whilst on holiday by messaging services (SMS). We will only contact you in resort if you request help, in an emergency or if we have urgent information to pass on to you with regarding your travel arrangements.
All data is stored in the UK. We will keep your information for as long as required. Most enquiry data will be purged after 2 years, however, all information regarding bookings is stored for 7 years.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in our office.
To ensure we carry out your instructions accurately and in order to help improve our service through staff training we monitor and record telephone calls. All recordings are, and shall remain, our sole property for 3 months and in some circumstances can be stored for 7 years.
We may also send you our annual newsletter, emails, special offers and other marketing materials from time to time. If you do not wish to receive these please advise our Team. You will be active on our marketing lists until you unsubscribe. Please note that we do not share your information with third parties for marketing purposes.
You are entitled to a copy of your information held by us. If you would like to see this or to correct any inaccuracies please contact us, you will need to answer security questions to access this information. This will be provided to you within one month of the request. You are also entitled to request for your information to be deleted, however this is only possible once our services have been fulfilled and there is no compelling reason to continue storing it.
Unsubscribe from our marketing database at anytime by emailing firstname.lastname@example.org or writing to Departure Lounge Travel at our trading address at 40 Wide Bargate, Boston, Lincs, PE21 6RY.
If you have any questions regarding our policy – please contact Debby King or Annette Whiting.
Departure Lounge Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes